Company Overview:

Managed Health Care Associates, Inc. (MHA) is a leading health care services and technology company that offers a growing portfolio of services and solutions to support the diverse and complex needs of the alternate site health care provider. MHA provides expertise in Group Purchasing, Managed Care and Payer Contracting, Reimbursement Management, Specialty Pharmacy Solutions, Pharmaceutical Data Analytics, Clinical Pharmacy Software and Legislative Advocacy. Through the delivery of innovative and targeted health care services and solutions, MHA helps customers increase operational efficiency, maximize business growth, and provide optimum care for patients.

Job Purpose:

The Cloud Systems Engineer’s role is a highly skilled position with advanced knowledge in all aspects of public cloud services, specifically Microsoft Azure. The Cloud Systems Engineer will work collaboratively on the design, deployment, configuration, and improvement of MHA resources in the Microsoft Azure cloud environment across the enterprise. You will serve as a subject matter expert in Microsoft Cloud technologies in Microsoft Azure including administration, security, IaaS, PaaS, and Azure policies. You will provide support and improve cloud service with a focus on the design and integration of various systems, application servers, databases, and third-party services partnering with the rest of the MHA IT Team in all cloud initiatives and projects. The incumbent in this role will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments. The Cloud Systems Engineer provides guidance and expertise to the IT Leadership team on topics including the development of best practices in a variety of areas across the enterprise as required. Solve problems through analysis of possible solutions using technical experience, judgment, and precedents. The individual in this role is highly proficient within discipline and contributes to organizational objectives.

Essential Duties & Responsibilities:

• Continually assist with the baseline design and implementation of Microsoft Azure Cloud technologies and concepts to include IaaS, PaaS, Azure ARM templates, Azure Blueprints, and Azure policies.
• Recommend and build policies for cloud deployments such as location, device based, capacity sizing, governance, or other criteria.
• Help determine tools, tactics, and procedures (TTPs) for cloud management and monitoring tools.
• Recommend and implement cloud computing environment resource cost management based on capacity management.
• Recommend and implement standards that ensure adherence to security policies and procedures.
• Assist in building incident response procedures for cloud environment.
• Research and investigate cyber threats and security incidents in conjunction with the IT Security team.
• Evaluate and recommend cloud infrastructure resources based on IT project requirements.
• Develop and support standard operating procedures to simplify and streamline IT processes.
• Provide support to assist with connecting monitoring and security tools (SolarWinds/SIEM/SOAR) with cloud environment.
• Understand basic network cloud connectivity in a hybrid cloud environment.
• Assists the Information Security team in monitoring security systems, reviewing logs, and managing information security systems.
• Identify, analyze, and report resource constraints within the cloud environment, using information collected from a variety of sources, to maintain cloud service operations.
• Troubleshoot, diagnose, investigate, and resolve network and infrastructure issues and incidents; Provide Root Cause Analysis support.

Minimum Qualifications & Competencies:

• Experience within Azure cloud infrastructure including areas of sizing, provisioning, monitoring, and capacity management.
• Provide expertise and serve as a Subject Matter Expert (SME) for cloud services.
• Work with development & data teams providing cloud resource deployment orchestration, automation, security, and configuration expertise.
• Expertise in monitoring, administering, troubleshooting, and identifying solutions in cloud environments.
• Proficiency in implementing secure infrastructure solutions.
• Ability to translate strategic requirements into enterprise architecture designs.
• Participate in continuous improvement planning for cloud operations, including technology reviews, root cause analysis, action reports analysis, and cloud portfolio review to ensure adequate infrastructure to provide a suitable operating environment(s) for critical applications.
• Expertise implementing cloud backup and disaster recovery solutions.
• Provide general and routine maintenance support including installation, patching, configuration, backups, and updates.
• Expertise implementing virtual infrastructure.
• Solid knowledge of Active Directory, Windows Server OS, VMware, PKI certificate management, and RADIUS authentication.
• Working knowledge of PowerShell scripting
• Ability to interact with a broad cross-section of personnel to gracefully explain and enforce cloud infrastructure requirements and guidance.
• Must possess strong interpersonal, organizational, customer service, and communication skills and an ability to interact effectively with a wide range of users of varying levels of technological expertise.
• Great troubleshooting and problem analysis skills
• Self-motivated with a strong willingness to learn and grow with changing cloud technologies and a fast-paced business environment.
• Drive automation of cloud infrastructure provisioning, configuration management, self-service, Infrastructure-as-Code services, auto-scaling, DevOps deployment, and others.
• Requires occasional work during non-business hours and on weekends.
• Participate in on-call rotation.
• Bachelor's Degree in computer science, a related field or equivalent experience.
• Microsoft Azure certification (plus)